2011 Customer Testimonials

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Last updated: November 6, 2018

You saved me time and money

Nov 21, 2011I am so impressed with the customer service I received today from Howard Simons that I had to write in. I was unsure whether the timer on my GE Range needed to be sent to you for repair because although my oven does not work, I do not get the typical error message I have read about. I sent an email to your customer service area and within minutes I received a response from Howard. After having the pleasure of a telephone conversation with him, he was able to diagnose my problem as a touchpad failure rather than a timer failure. The people at GE could not even help me and Howard was so kind to give me his time and his knowledge for nothing in return. Thank you Howard! You saved me time and money. I just ordered the touchpad. There should be more kind people like you in this world. I wish you the best!

Michelle Uzovich
New York, New York

Thanks for your reasonable and quality service!…

Nov 09, 2011My 18 year old Magic Chef range decided not reach or remain at any set temperature. After mailing the electronic control board to you and after a quick turnaround, I reinstalled the board and the oven heats dead-on to the temp it is set at. My wife is quite pleased to have her oven working again, especially right before Thanksgiving in the U.S. And I am pleased I didn't have to shell out 800 bucks for a new oven. The approximately 130 bucks (which included all shipping fees) spent to repair this was well worth it. Thanks for your reasonable and quality service!

Kris Kisatsky
Califon, New Jersey
Re: Magic Chef 68HK-6TXW 7601P178-60

…returned within 4 business days!!!! I have never had service this great!!!!…

Oct 15, 2011When my oven stopped working I brought the timer to my local appliance service store. They wanted $450.00+tax to replace my timer. I got the same price even when I shopped around to different service stores. While searching online, I came across your website and decided I had nothing to lose for the price. My timer was sent, repaired and returned within 4 business days!!!! I have never had service this great!!!! Thank you for saving me time and money.

Diego Ferworn
Montréal, Québec
Re: Frigidaire cplef398ccb 316207620

I'm a happy customer…

Apr 07, 2011Thank you so much for your excellent service. You saved me a lot of money. I'm a happy customer.

Serge Boucher
Gatineau, Québec
Re: Frigidaire cpeb30s8cc2 318010701

You guys really are the best!…

Mar 29, 2011Last week we received our timer back and got scared because it looked like it was broken so we sent you an email...you called right away and told me how to put it back together!!!

It did all snap right back into place AND the timer works!!!! Hooray!!!!!

I think it's easy to be good when things go our way but when things go wrong we see what a company is really made of, and you guys ROCK!

Thank you for your call and help! You guys really are the best! You have very happy customers here!

Nicki Lindheimer
New York, New York
Re: Amana ACS3350AC 31944801

You really went above and beyond the call of duty

Feb 09, 2011You not only fixed my timer, but also walked me through the additional troubleshooting needed to get my oven working again. You really went above and beyond the call of duty, and my family and I thank you! I'll be keeping your website & phone number for when something else breaks!

Jonas Muliolis
Euclid, Ohio
Re: Amana ARG7800E 31944801

Sears wanted almost twice much for the timer…

Jan 31, 2011It was perfect timing for the timer to arrive, today is my birthday so I got one more present - from you. Now the whole family can't wait for the really good birthday pie my wife wanted to cook today. We appreciate your helpful manners and your willingness to advise us of the most economical solution we need in our financial situation. Sears wanted almost twice much for the timer as we paid to Macro Point. Thanks a lot for your service and keep up the good work!

Gennady Kucheruk
Toronto, Ontario
Re: Kenmore 5 393G2 311 C970-445681 318183403

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