Corporate Profile

ERC Repair - Electronic Range Controllers is a unit of Macro Point Ltd. We serve customers throughout Canada and the United States. Macro Point has been repairing appliance timers since 1969, that’s all we do. During the past four decades we have repaired well over 1,000,000 timers. We got started by providing timer repair services for Sears and other major appliance parts distributors. When Sears stopped repairing timers, we began offering our services to the public.

Macro Point employs some of the most competent and experienced timer repair experts in the world. Our engineers and timer repair technologists are highly-skilled at repairing both electronic and electromechanical timers for ranges, washers, dryers and dishwashers. We can also perform specialty repairs for high-end equipment when replacement parts are unavailable.

Computerized testing for failed timers, appliance relays, and timer assembly

Computerized Testing Lab

We have designed and developed our own proprietary automated testing hardware and software to eliminate any uncertainty in the quality and robustness of the timers we rebuild.

We believe that it is impossible to reliably test all of the functions of mechanical timers without a computerized quality assurance methodology such as ours.

We have invested in our own tooling in order to custom fabricate many of the replacement parts required for mechanical timer reconditioning. Some of the parts we produce are no longer available from the original parts manufacturer. This allows us to service timers well beyond the "Planned Obsolescence" period adopted by most manufacturers.

At Macro Point, we are unwavering in our commitment to achieving zero failures in the timers we rebuild and complete satisfaction from the customer we serve. We encourage you to read some of the feedback we have received from customers by visiting our customer testimonials page.

You may find that we are not like most of the businesses that you deal with these days. At Macro Point, customer service and business integrity are not just a buzz-words we slap on our website; these are at the very core of our organization. That's how we have managed to thrive for over 50 years.